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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Work
Hand
Stifled
Rather
Playground
Jobs
Playgrounds
Given
Burned
Hands
Bored
Someone
Rules
Problem
Motivational
Feels
Environment
Unchallenged

More quotes by Tony Hsieh

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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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SEO expertise is a core need for today's online businesses.
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Just figure out what your personal values are then just make those the corporate values.
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A great brand is a story that never stops unfolding.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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Zappos is a customer service company that just happens to sell shoes.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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Things are never as bad or as good as they seem.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
Tony Hsieh