Quote

The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Work
Hand
Stifled
Rather
Playground
Jobs
Playgrounds
Given
Burned
Hands
Bored
Someone
Rules
Problem
Motivational
Feels
Environment
Unchallenged

More quotes by Tony Hsieh

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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Zappos is a customer service company that just happens to sell shoes.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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...the best leaders are servant leaders - they serve those they lead.
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Inspire other communities and cities to reinvent themselves.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Just figure out what your personal values are then just make those the corporate values.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Things are never as bad or as good as they seem.
Tony Hsieh