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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Feels
Environment
Unchallenged
Work
Hand
Stifled
Rather
Playground
Jobs
Playgrounds
Given
Burned
Hands
Bored
Someone
Rules
Problem
Motivational
More quotes by Tony Hsieh
Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Help shape the stories that people are telling about you.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
Tony Hsieh
SEO expertise is a core need for today's online businesses.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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The brand is just a lagging indicator of a company's culture.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
Tony Hsieh
For individuals, character is destiny. For organizations, culture is destiny.
Tony Hsieh
A great brand is a story that never stops unfolding.
Tony Hsieh
Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
Tony Hsieh
Just figure out what your personal values are then just make those the corporate values.
Tony Hsieh
I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
Tony Hsieh