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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Means
Differentiate
Littles
Wow
Little
Innovative
Must
Expected
Mean
Impact
Something
Emotional
Beyond
Unconventional
Whatever
Receiver
More quotes by Tony Hsieh
There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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To never forget that the most important thing in life is the quality of life we lead.
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Things are never as bad or as good as they seem.
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Inspire other communities and cities to reinvent themselves.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
Tony Hsieh
