Quote

To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Means
Differentiate
Littles
Wow
Little
Innovative
Must
Expected
Mean
Impact
Something
Emotional
Beyond
Unconventional
Whatever
Receiver

More quotes by Tony Hsieh

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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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To never forget that the most important thing in life is the quality of life we lead.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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SEO expertise is a core need for today's online businesses.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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Inspire other communities and cities to reinvent themselves.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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A great brand is a story that never stops unfolding.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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