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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Culture
Individuals
Character
Core
Organization
Destiny
Organizations
Personal
Brand
Company
Brands
Values
Define
Individual
Ultimately
More quotes by Tony Hsieh
There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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The brand is just a lagging indicator of a company's culture.
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For individuals, character is destiny. For organizations, culture is destiny.
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...the best leaders are servant leaders - they serve those they lead.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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To never forget that the most important thing in life is the quality of life we lead.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Zappos is a customer service company that just happens to sell shoes.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
Tony Hsieh
