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Things are never as bad or as good as they seem.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Seem
Seems
Good
Things
Never

More quotes by Tony Hsieh

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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
Tony Hsieh
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
Tony Hsieh
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For individuals, character is destiny. For organizations, culture is destiny.
Tony Hsieh
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
Tony Hsieh
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
Tony Hsieh
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
Tony Hsieh
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Don't be cocky. Don't be flashy. There's always someone better than you.
Tony Hsieh
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A great brand is a story that never stops unfolding.
Tony Hsieh
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Inspire other communities and cities to reinvent themselves.
Tony Hsieh
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The brand is just a lagging indicator of a company's culture.
Tony Hsieh
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
Tony Hsieh
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I made a list of the happiest periods of my life & I realized that none of them involve money.
Tony Hsieh
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
Tony Hsieh
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
Tony Hsieh
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
Tony Hsieh
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SEO expertise is a core need for today's online businesses.
Tony Hsieh
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...the best leaders are servant leaders - they serve those they lead.
Tony Hsieh
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
Tony Hsieh
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Zappos is a customer service company that just happens to sell shoes.
Tony Hsieh
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
Tony Hsieh