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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Things
Numbers
Connectedness
Control
Perceived
Vision
Depth
Four
Relationships
Happiness
Bigger
Part
Meaning
Something
Number
Really
Progress
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Things are never as bad or as good as they seem.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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Inspire other communities and cities to reinvent themselves.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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SEO expertise is a core need for today's online businesses.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Zappos is a customer service company that just happens to sell shoes.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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Help shape the stories that people are telling about you.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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