Quote

Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Control
Perceived
Vision
Depth
Four
Relationships
Happiness
Bigger
Part
Meaning
Something
Number
Really
Progress
Things
Numbers
Connectedness

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Help shape the stories that people are telling about you.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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Inspire other communities and cities to reinvent themselves.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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The brand is just a lagging indicator of a company's culture.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Just figure out what your personal values are then just make those the corporate values.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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