Quote

Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Happiness
Bigger
Part
Meaning
Something
Number
Really
Progress
Things
Numbers
Connectedness
Control
Perceived
Vision
Depth
Four
Relationships

More quotes by Tony Hsieh

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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Zappos is a customer service company that just happens to sell shoes.
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For individuals, character is destiny. For organizations, culture is destiny.
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Inspire other communities and cities to reinvent themselves.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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The brand is just a lagging indicator of a company's culture.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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A great brand is a story that never stops unfolding.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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