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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Shining
Inspirational
Personalities
Come
Role
Individualism
Different
Personality
Employees
Trying
Creativity
Shine
View
Employee
Roles
Individuality
Views
Customers
Environment

More quotes by Tony Hsieh

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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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To never forget that the most important thing in life is the quality of life we lead.
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The brand is just a lagging indicator of a company's culture.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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You've gotta love the game. To become really good, you need to live it and sleep it.
Tony Hsieh
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
Tony Hsieh
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
Tony Hsieh