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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Shining
Inspirational
Role
Personalities
Come
Personality
Individualism
Different
Creativity
Employees
Trying
View
Shine
Roles
Employee
Views
Individuality
Customers
Environment

More quotes by Tony Hsieh

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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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Things are never as bad or as good as they seem.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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...the best leaders are servant leaders - they serve those they lead.
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Just figure out what your personal values are then just make those the corporate values.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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A great brand is a story that never stops unfolding.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
Tony Hsieh