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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Company
Call
Inspirational
Arrives
Feels
Mail
Boxes
Customers
View
Views

More quotes by Tony Hsieh

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Just figure out what your personal values are then just make those the corporate values.
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...the best leaders are servant leaders - they serve those they lead.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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Zappos is a customer service company that just happens to sell shoes.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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For individuals, character is destiny. For organizations, culture is destiny.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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SEO expertise is a core need for today's online businesses.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Things are never as bad or as good as they seem.
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To never forget that the most important thing in life is the quality of life we lead.
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