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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Focus
Deliver
Suffering
Businesses
Forget
Employee
Culture
Ultimately
Often
Customers
Inspirational
Unhappy
Good
Suffer
Retail
Service
Employees
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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For individuals, character is destiny. For organizations, culture is destiny.
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A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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...the best leaders are servant leaders - they serve those they lead.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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