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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Good
Suffer
Retail
Service
Employees
Focus
Deliver
Suffering
Businesses
Forget
Employee
Culture
Ultimately
Often
Customers
Inspirational
Unhappy
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The brand is just a lagging indicator of a company's culture.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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SEO expertise is a core need for today's online businesses.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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