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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Often
Customers
Inspirational
Unhappy
Good
Suffer
Retail
Service
Employees
Focus
Deliver
Suffering
Businesses
Forget
Employee
Culture
Ultimately
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Just figure out what your personal values are then just make those the corporate values.
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A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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Inspire other communities and cities to reinvent themselves.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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