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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Even
Service
Asked
Customer
Wasn
Boots
Stand
Sell
Company
Sells
Inspirational
Customers
Didn
Passionate
Wanted
Shoes

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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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The brand is just a lagging indicator of a company's culture.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Things are never as bad or as good as they seem.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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For individuals, character is destiny. For organizations, culture is destiny.
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Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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To never forget that the most important thing in life is the quality of life we lead.
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If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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