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I made a list of the happiest periods of my life & I realized that none of them involve money.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
None
Moral
Money
Involve
Made
Happiest
Life
List
Lists
Realized
Periods

More quotes by Tony Hsieh

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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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A lot of people realize I don't have to work in this job that I'm miserable at every year, or every day, and I don't have to live in, for example, New York City where it's super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Things are never as bad or as good as they seem.
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To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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SEO expertise is a core need for today's online businesses.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Inspire other communities and cities to reinvent themselves.
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For individuals, character is destiny. For organizations, culture is destiny.
Tony Hsieh
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
Tony Hsieh
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
Tony Hsieh
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
Tony Hsieh