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I made a list of the happiest periods of my life & I realized that none of them involve money.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Life
List
Lists
Realized
Periods
None
Moral
Money
Involve
Made
Happiest

More quotes by Tony Hsieh

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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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...the best leaders are servant leaders - they serve those they lead.
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Just figure out what your personal values are then just make those the corporate values.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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The brand is just a lagging indicator of a company's culture.
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I think the most important thing is just if you hire people whose personal values match the corporate core values - and not just the stated ones.
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Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
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Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
Tony Hsieh
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
Tony Hsieh
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Learn by doing. Theory is nice, but nothing replaces actual experience.
Tony Hsieh
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Zappos is a customer service company that just happens to sell shoes.
Tony Hsieh