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I made a list of the happiest periods of my life & I realized that none of them involve money.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Money
Involve
Made
Happiest
Life
List
Lists
Realized
Periods
None
Moral
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Help shape the stories that people are telling about you.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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SEO expertise is a core need for today's online businesses.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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The brand is just a lagging indicator of a company's culture.
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...the best leaders are servant leaders - they serve those they lead.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Just figure out what your personal values are then just make those the corporate values.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it's when things are going well it covers up a lot of mistakes and bad decisions because you're growing so quickly.
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Things are never as bad or as good as they seem.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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