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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Asks
Culture
Everything
Printing
Would
Employees
Employee
Partners
Customers
Comfortable

More quotes by Tony Hsieh

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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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...the best leaders are servant leaders - they serve those they lead.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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SEO expertise is a core need for today's online businesses.
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Help shape the stories that people are telling about you.
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You've gotta love the game. To become really good, you need to live it and sleep it.
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Zappos is a customer service company that just happens to sell shoes.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
Tony Hsieh