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The brand is just a lagging indicator of a company's culture.

Tony Hsieh

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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Company
Culture
Lagging
Indicator
Indicators
Brand
Brands

More quotes by Tony Hsieh

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Zappos is a customer service company that just happens to sell shoes.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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Help shape the stories that people are telling about you.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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...the best leaders are servant leaders - they serve those they lead.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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If you're worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Success is getting to a point where you'd be truly OK with losing everything you have and starting over.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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