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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Kind
Like
Launching
Quickly
Fast
Turn
Turns
Business
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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For individuals, character is destiny. For organizations, culture is destiny.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
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Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.
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The brand is just a lagging indicator of a company's culture.
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Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing Worcestershire sauce.
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Don't be cocky. Don't be flashy. There's always someone better than you.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
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Sorry, investing was pretty boring and I really missed being part of building something. I felt like I was always standing on the sidelines, so Zappos... really liked the people there and got involved full-time and I've been full-time ever since.
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Inspire other communities and cities to reinvent themselves.
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