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There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
Tony Hsieh
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Tony Hsieh
Age: 46 †
Born: 1973
Born: December 12
Died: 2020
Died: November 27
Businessperson
Computer Scientist
Entrepreneur
Internet Entrepreneur
Urbana
Illinois
Xie Jiahua
Tony Xie
Differences
Takes
Values
Bigs
Positivity
Care
Inspire
Motivation
Difference
Inspiration
More quotes by Tony Hsieh
The brand is just a lagging indicator of a company's culture.
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Things are never as bad or as good as they seem.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Inspire other communities and cities to reinvent themselves.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
Tony Hsieh
Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.
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It doesn't cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
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Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.
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A great brand is a story that never stops unfolding.
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Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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SEO expertise is a core need for today's online businesses.
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Help shape the stories that people are telling about you.
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Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
Tony Hsieh
Every employee can affect your company's brand, not just the front-line employees that are paid to talk to your customers.
Tony Hsieh