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The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Experience
Provided
Enormous
Tiny
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Quality
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Steve Jobs is perhaps the most competitive human being I have ever met in my life, and yet I would argue one of the most artistic human beings I have ever met in my life. You can trash the movies all you want, but they do have an artistic component. And yet brutal competition knows no peers when it comes to Hollywood.
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When it comes to e-book playback devices and software, I have always thought that the emphasis on ergonomic concerns as a tipping point for the end-user population was misplaced.
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Design is so critical it should be on the agenda of every meeting in every single department.
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The world has not just turned upside down. It is turning in every which way at an accelerating pace.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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It doesn't matter what product or service you're offering there is unlimited ability to improve the quality of anything.
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait.
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South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge.
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What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
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Had Twitter been invented earlier, my books would have been shorter.
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Only pissed-off people change the world.
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Collections of books and other documents, either printed or electronic, are a form of congregation.
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Swipe from the best, then adapt.
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There's nobody in the world that wouldn't change places with the Americans. The economy is phenomenally large, the entrepreneurial class is very alive and very well, the universities, despite budget problems, still turn out something like 90 percent of the refereed academic and technical articles in the world. There's a lot on everybody's agenda.
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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
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I'm fundamentally not interested in the Fortune 500 companies - in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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Because nearly all digital libraries are tied to bricks-and-mortar institutions, the funding base tends to be quite localized.
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Perception is all there is. If the customer think he's right, he's right.
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Hire for attitude. Train for skill... More
Tom Peters