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The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.

Tom Peters

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Tom Peters
Age: 81
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Experience
Provided
Enormous
Tiny
Value
Company
Quality
Values
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More quotes by Tom Peters

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I am my clients. I am defined by who I do business with.
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Obviously, despite hard work and heroic efforts, many dreams don't come true. But if we don't dare to dream and then throw muscle, heart, and soul into making the dream come true, then WoW Projects-and all of the emotional, intellectual, spiritual, and financial riches that they bring will surely NOT be our lot in life!
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The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.
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Give a lot, expect a lot, and if you don't get it, prune.
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Take someone NEW AND WEIRD to lunch today
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Test fast, fail fast, adjust fast.
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Perception is all there is. If the customer think he's right, he's right.
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Inspiring visions rarely (I'm tempted to say never) include numbers.
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The common wisdom is that ... managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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OPPORTUNITY is not knocking. It is pounding on your door.
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I don't know what it means to manage the human imagination, but I do know that imagination is the main source of value in the new economy. And I know we'd better figure out the answer to my question-quick.
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Excellent firms don't believe in excellence - only in constant improvement and constant change.
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A while back, I came across a line attributed to IBM founder Thomas Watson. If you want to achieve excellence, he said, you can get there today. As of this second, quit doing less-than-excellent work.
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Quite simply, no matter how hard you try, no matter how open you are, you'll end up surrounded by yes people. It's hard not to believe people who are repeating your own ideas. Resist the temptation.
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Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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To grasp organizational life as it is, read novels (!) .... It is my fervent belief that we will never design rational processes that overcome such irregularities-don't bother telling that to a consultant. Hence, we should embrace the real, nonrational, nonlinear world with vigor and glee-and develop enterprise and career strategies accordingl
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Forget all the conventional 'rules' but one. There is one golden rule: Stick to topics you deeply care about and don't keep your passion buttoned inside your vest. An audience's biggest turn-on is the speaker's obvious enthusiasm. If you are lukewarm about the issue, forget it!
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You have to stand out if you want to move up.
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The company's most urgent task is to learn to welcome, beg for, demand - innovation from everyone.
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