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Effective listening is a professional achievement-achieved only through hard work.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Hard
Work
Achieved
Professional
Effective
Achievement
Listening

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Swipe from the best, then adapt.
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To sell is above all to master the art and science of listening.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Leadership is about tapping the wellsprings of human motivation - and about fundamental relations with one's fellows.
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The best leaders... almost without exception and at every level, are master users of stories and symbols.
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I'm fundamentally not interested in the Fortune 500 companies - in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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The trouble with much of the advice business gets today about the need to be more vigorously creative is that its advocates often fail to distinguish between creativity and innovation. Creativity is thinking up new things. Innovation is doing new things... The shortage is of innovators.
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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Ready, fire, aim. Do it! Make it happen! Action counts. No one ever sat their way to success.
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Have you thanked a front-line employee for carrying around a great attitude ... today?
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For me, reading is reading.
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When it comes to e-book playback devices and software, I have always thought that the emphasis on ergonomic concerns as a tipping point for the end-user population was misplaced.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
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The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.
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But there's no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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Test fast, fail fast, adjust fast.
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Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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