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Effective listening is a professional achievement-achieved only through hard work.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Professional
Effective
Achievement
Listening
Hard
Work
Achieved

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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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Quite simply, no matter how hard you try, no matter how open you are, you'll end up surrounded by yes people. It's hard not to believe people who are repeating your own ideas. Resist the temptation.
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Leaders do stuff that matters.
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As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.
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Leadership is about tapping the wellsprings of human motivation - and about fundamental relations with one's fellows.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.
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...high end does not necessarily equal high price. It's a matter of attitude.
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We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.
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Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
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Good managers have a bias for action.
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The best leaders... almost without exception and at every level, are master users of stories and symbols.
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If not excellence, what? If not excellence now, when?
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Give a lot, expect a lot, and if you don't get it, prune.
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Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
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You have to stand out if you want to move up.
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The selfish leader will attempt to lead others for their own gain and for the detriment of others.
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If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.
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If silly things were not done, intelligent things would never happen.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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