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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Thing
Depends
Urinate
People
Least
Competitiveness
Imagine
Treating
Future
Respectful
Part
Institution
Human
Cups
Humans
Institutions
Important
Asking

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Send 10-TEN!!-people flowers. Today. As Thank yous for good things small-or even large-done in the last two weeks.
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I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.
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Effective listening is a professional achievement-achieved only through hard work.
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Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.
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The unthinkable is thinkable. No: likely.
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If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science.
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There are few things that will take you further in life, than your ability to make a good presentation.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.
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Who comes first? Don't be silly, says King Hal it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
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I think it's wonderful to save the world, but you need to be part of the world, too.
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A vibrant, rich, growing corpus of public-domain books is a vital public good - similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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Companies have got to learn to eat change for breakfast.
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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Perception is all there is. If the customer think he's right, he's right.
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Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.
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Had Twitter been invented earlier, my books would have been shorter.
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A little (or more) boat burning would do many enterprises a world of good.
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But there's no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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