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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Time
Intimately
Customers
Whose
Idea
Ideas
Come

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The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.
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If not excellence, what? If not excellence now, when?
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Swipe from the best, then adapt.
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If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.
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If timing ain't everything, it's damn close
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Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.
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The selfish leader will attempt to lead others for their own gain and for the detriment of others.
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Make an extensive table of project 'deliverables'. Label one column 'as requested'. Create another column labeled 'could be'. Make each 'could be' wild and woolly!
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Musing on the phrase 'waste of time.' So much more complex than it appears. Many 'wastes of time' small talk, daydreaming are imperatives.
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For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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Have you thanked a front-line employee for carrying around a great attitude ... today?
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Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.
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It's this simple: You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You. Except this: Start today. Or else.
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Who comes first? Don't be silly, says King Hal it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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A while back, I came across a line attributed to IBM founder Thomas Watson. If you want to achieve excellence, he said, you can get there today. As of this second, quit doing less-than-excellent work.
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Inspiring visions rarely (I'm tempted to say never) include numbers.
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Collections of books and other documents, either printed or electronic, are a form of congregation.
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