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Perception is all there is. If the customer think he's right, he's right.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Thinking
Customer
Customers
Perception
Right
Think

More quotes by Tom Peters

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We are all Michaelangelos.
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does. Having tried this for several months, however, I can report from the trenches that, for me, immersive listening is as intellectually challenging, stimulating, and rewarding as immersive reading.
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You can't live life without an eraser.
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Lists simplify, clarify, edify.
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Organizations exist to serve. Period. Leaders live to serve. Period.
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The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.
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I don't want the 35-year-olds in my audience to think of me as as 'pops' giving the kind of advice that only 65-year-olds can understand.
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For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.
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I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.
Tom Peters
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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If timing ain't everything, it's damn close
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There are few things that will take you further in life, than your ability to make a good presentation.
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Had Twitter been invented earlier, my books would have been shorter.
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An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait.
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For me, reading is reading.
Tom Peters
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A vibrant, rich, growing corpus of public-domain books is a vital public good - similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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The world has not just turned upside down. It is turning in every which way at an accelerating pace.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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I want the public as well as libraries and schools to enjoy unlimited access to public-domain books. This means no charges for these kind of texts themselves.
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Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
Tom Peters