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Perception is all there is. If the customer think he's right, he's right.

Tom Peters

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Tom Peters
Age: 81
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Customers
Perception
Right
Think
Thinking
Customer

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In today's economy there are no experts, no 'best and brightest' with all the answers. It's up to each one of us. The only way to screw up is to not try anything.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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The selfish leader will attempt to lead others for their own gain and for the detriment of others.
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Hire for attitude. Train for skill... More
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If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.
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They say plan it. I say do it.
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Power lies in the details, and the tenacious pursuit of such hidden levers can pay off enormously. While you don't want to get a reputation as a prissy worrywart, worrying about the details in private is important. You may think you are the world's greatest speaker, but if the auditorium's sound system is singing static - well, forget it.
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What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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If silly things were not done, intelligent things would never happen.
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The common wisdom is that ... managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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I want the public as well as libraries and schools to enjoy unlimited access to public-domain books. This means no charges for these kind of texts themselves.
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Now that gigabytes of accessible, malleable information can be carried in one's pocket, we probably will start to see some widespread shifts and trends in how and where people interact with digital documents.
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Ready, fire, aim. Do it! Make it happen! Action counts. No one ever sat their way to success.
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I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.
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Excellent firms don't believe in excellence - only in constant improvement and constant change.
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The best leaders... almost without exception and at every level, are master users of stories and symbols.
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One potential long-term problem with many current digital libraries is that they grew out of and aresupported by bricks-and-mortar libraries. Although there is nothing inherently wrong with that arrangement, inreality it creates a potentially dangerous situation that I call the other digital divide.
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