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Perception is all there is. If the customer think he's right, he's right.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Think
Thinking
Customer
Customers
Perception
Right

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Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.
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Are you placing enough interesting, freakish, long shot, weirdo bets?
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When it comes to e-book playback devices and software, I have always thought that the emphasis on ergonomic concerns as a tipping point for the end-user population was misplaced.
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The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
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Don't let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it -- with bazookas as well as sniper's rifles.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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Leaders do stuff that matters.
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The populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.
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Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.
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Because nearly all digital libraries are tied to bricks-and-mortar institutions, the funding base tends to be quite localized.
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Send 10-TEN!!-people flowers. Today. As Thank yous for good things small-or even large-done in the last two weeks.
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The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.
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Execution Excellence! (Show up on time! Leave last!)
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The unthinkable is thinkable. No: likely.
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.
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I am my clients. I am defined by who I do business with.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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Hire for attitude. Train for skill... More
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Musing on the phrase 'waste of time.' So much more complex than it appears. Many 'wastes of time' small talk, daydreaming are imperatives.
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