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Perception is all there is. If the customer think he's right, he's right.
Tom Peters
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Tom Peters
Age: 81
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Think
Thinking
Customer
Customers
Perception
Right
More quotes by Tom Peters
Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does. Having tried this for several months, however, I can report from the trenches that, for me, immersive listening is as intellectually challenging, stimulating, and rewarding as immersive reading.
Tom Peters
A passive approach to professional growth will leave you by the wayside.
Tom Peters
But there's no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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Champions are pioneers, and pioneers get shot at. The companies that get the most from champions, therefore, are those that have rich support network so their pioneers will flourish. This point is so important it's hard to overstress. No support systems, no champions. No champions, no innovations.
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Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median - it's in the differences that occur throughout a population.
Tom Peters
Design is so critical it should be on the agenda of every meeting in every single department.
Tom Peters
The unthinkable is thinkable. No: likely.
Tom Peters
Send 10-TEN!!-people flowers. Today. As Thank yous for good things small-or even large-done in the last two weeks.
Tom Peters
Books were rare,expensive, time-consuming to create and copy, and difficult to transport. That is why collections ofprint-based books developed around centers of religious belief, learning, and wealth. It was cheaper andeasier for people to come to the collection than for the collection, or parts of the collection, to go to thepeople.
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The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we' they think 'team'.
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Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.
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Musing on the phrase 'waste of time.' So much more complex than it appears. Many 'wastes of time' small talk, daydreaming are imperatives.
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Organizations exist to serve. Period. Leaders live to serve. Period.
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The selfish leader will attempt to lead others for their own gain and for the detriment of others.
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I found myself declaiming, full flower, for an hour on the utmost importance and urgency of Blogging, telling him in no uncertain terms that, especially in a high-end niche business, Blogging is the premier way to have intimate conversations with his Clients. Funny thing, I believe it!
Tom Peters
Obviously, despite hard work and heroic efforts, many dreams don't come true. But if we don't dare to dream and then throw muscle, heart, and soul into making the dream come true, then WoW Projects-and all of the emotional, intellectual, spiritual, and financial riches that they bring will surely NOT be our lot in life!
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Ready, fire, aim. Do it! Make it happen! Action counts. No one ever sat their way to success.
Tom Peters
The common wisdom is that ... managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.
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Now that gigabytes of accessible, malleable information can be carried in one's pocket, we probably will start to see some widespread shifts and trends in how and where people interact with digital documents.
Tom Peters