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Perception is all there is. If the customer think he's right, he's right.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Think
Thinking
Customer
Customers
Perception
Right

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One size NEVER fits all. One size fits one. Period
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If, as I anticipate, a wide array of personal, portable information/communication devices becomes increasingly important and widespread for information-intensive users, it will be a major challenge for libraries to adapt their content and services to such a diverse technological environment.
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For me, reading is reading.
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Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.
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Collections of books and other documents, either printed or electronic, are a form of congregation.
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A little (or more) boat burning would do many enterprises a world of good.
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Winston Churchill said that appetite was the most important thing about education. Leadership guru Warren Bennis says he wants to be remembered as 'curious to the end.' David Ogilvy contends that the greatest ad copywriters are marked by an insatiable curiosity 'about every subject under the sun.'
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Good managers have a bias for action.
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Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.
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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
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The world has not just turned upside down. It is turning in every which way at an accelerating pace.
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Formula for success: Underpromise and overachieve.
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Swipe from the best, then adapt.
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You can't live life without an eraser.
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One potential long-term problem with many current digital libraries is that they grew out of and aresupported by bricks-and-mortar libraries. Although there is nothing inherently wrong with that arrangement, inreality it creates a potentially dangerous situation that I call the other digital divide.
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
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Hire attitude train skills.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Musing on the phrase 'waste of time.' So much more complex than it appears. Many 'wastes of time' small talk, daydreaming are imperatives.
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The thing that keeps a business ahead of the competition is excellence in execution.
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