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It doesn't matter what product or service you're offering there is unlimited ability to improve the quality of anything.
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Quality
Ability
Doesn
Unlimited
Anything
Offering
Matter
Improve
Product
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Products
More quotes by Tom Peters
Reward excellent failures. Punish mediocre successes.
Tom Peters
A while back, I came across a line attributed to IBM founder Thomas Watson. If you want to achieve excellence, he said, you can get there today. As of this second, quit doing less-than-excellent work.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
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Leadership is about tapping the wellsprings of human motivation - and about fundamental relations with one's fellows.
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
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Portability of lots of information should not be underestimated.
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You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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I want the public as well as libraries and schools to enjoy unlimited access to public-domain books. This means no charges for these kind of texts themselves.
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The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.
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Formula for success: Underpromise and overachieve.
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.
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The best leaders... almost without exception and at every level, are master users of stories and symbols.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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Quite simply, no matter how hard you try, no matter how open you are, you'll end up surrounded by yes people. It's hard not to believe people who are repeating your own ideas. Resist the temptation.
Tom Peters
As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.
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But there's no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
Tom Peters
