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It doesn't matter what product or service you're offering there is unlimited ability to improve the quality of anything.
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Ability
Doesn
Unlimited
Anything
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Improve
Product
Service
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Quality
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Formula for success: Underpromise and overachieve.
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Who comes first? Don't be silly, says King Hal it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
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Hire for attitude. Train for skill... More
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When you choose a managerial path, you are choosing to devote your life to people. Period.
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Excellent firms don't believe in excellence - only in constant improvement and constant change.
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If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.
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People of all demographic categories and geographic regions will access a good digital library.
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If silly things were not done, intelligent things would never happen.
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We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.
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Business, life itself, is damned hard work if you wanna be good at it. Actually, that's precisely wrong. Business ceases to be work when you're chasing a dream that has engorged you. (Work should be more fun than fun - Noel Coward.) And if the passion isn't there. then biotech and plumbing will be equal drags.
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To grasp organizational life as it is, read novels (!) .... It is my fervent belief that we will never design rational processes that overcome such irregularities-don't bother telling that to a consultant. Hence, we should embrace the real, nonrational, nonlinear world with vigor and glee-and develop enterprise and career strategies accordingl
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Portability of lots of information should not be underestimated.
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As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.
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Books were rare,expensive, time-consuming to create and copy, and difficult to transport. That is why collections ofprint-based books developed around centers of religious belief, learning, and wealth. It was cheaper andeasier for people to come to the collection than for the collection, or parts of the collection, to go to thepeople.
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Hire attitude train skills.
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Test fast, fail fast, adjust fast.
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Swipe from the best, then adapt.
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Perception is all there is. If the customer think he's right, he's right.
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I am my clients. I am defined by who I do business with.
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Because nearly all digital libraries are tied to bricks-and-mortar institutions, the funding base tends to be quite localized.
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