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Success requires a persistent misreading of the odds.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Odds
Requires
Success
Misreading
Persistent

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The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.
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Hire disrespectful people.
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I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.
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If silly things were not done, intelligent things would never happen.
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
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To sell is above all to master the art and science of listening.
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MP3 players and flash memory devices are good for data storage and playback of music and digital talking books, but they offer little or nothing in the way of visual presentation of information and communication.
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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
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Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.
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Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.
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Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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Formula for success: Underpromise and overachieve.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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People of all demographic categories and geographic regions will access a good digital library.
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Perception is all there is. If the customer think he's right, he's right.
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Make an extensive table of project 'deliverables'. Label one column 'as requested'. Create another column labeled 'could be'. Make each 'could be' wild and woolly!
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What gets measured gets done.
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For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.
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The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.
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A little (or more) boat burning would do many enterprises a world of good.
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