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To sell is above all to master the art and science of listening.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Sell
Sells
Master
Masters
Listening
Science
Art

More quotes by Tom Peters

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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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Now that gigabytes of accessible, malleable information can be carried in one's pocket, we probably will start to see some widespread shifts and trends in how and where people interact with digital documents.
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MP3 players and flash memory devices are good for data storage and playback of music and digital talking books, but they offer little or nothing in the way of visual presentation of information and communication.
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Success requires a persistent misreading of the odds.
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Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median - it's in the differences that occur throughout a population.
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Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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Inspiring visions rarely (I'm tempted to say never) include numbers.
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It doesn't matter what product or service you're offering there is unlimited ability to improve the quality of anything.
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Who comes first? Don't be silly, says King Hal it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
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Make an extensive table of project 'deliverables'. Label one column 'as requested'. Create another column labeled 'could be'. Make each 'could be' wild and woolly!
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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What you decide not to do is probably more important that what you decide to do.
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.
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If not excellence, what? If not excellence now, when?
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What gets measured gets done.
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He who makes the quickest, coolest prototypes reigns!
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If no one is pissed-off with you then you are dead but just haven't figured it out yet.
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