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To sell is above all to master the art and science of listening.

Tom Peters

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Tom Peters
Age: 81
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Sells
Master
Masters
Listening
Science
Art
Sell

More quotes by Tom Peters

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I find digital content much easier and more rewarding to interact with on screen than printed on paper.
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Who comes first? Don't be silly, says King Hal it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
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Ready, fire, aim. Do it! Make it happen! Action counts. No one ever sat their way to success.
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A while back, I came across a line attributed to IBM founder Thomas Watson. If you want to achieve excellence, he said, you can get there today. As of this second, quit doing less-than-excellent work.
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Stellar teams are invariably made up of quirky individuals who typically rub each other raw, but they figure out - with the spiritual help of a gifted leader - how to be their peculiar selves and how to win championships as a team...at the same time.
Tom Peters
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We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.
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A vibrant, rich, growing corpus of public-domain books is a vital public good - similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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But there's no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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Don't let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it -- with bazookas as well as sniper's rifles.
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Design is so critical it should be on the agenda of every meeting in every single department.
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You have to stand out if you want to move up.
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Don't settle for less than is possible.
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I am my clients. I am defined by who I do business with.
Tom Peters
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The common wisdom is that ... managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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What you decide not to do is probably more important that what you decide to do.
Tom Peters
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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
Tom Peters
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Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.
Tom Peters
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Steve Jobs is perhaps the most competitive human being I have ever met in my life, and yet I would argue one of the most artistic human beings I have ever met in my life. You can trash the movies all you want, but they do have an artistic component. And yet brutal competition knows no peers when it comes to Hollywood.
Tom Peters
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I am confident that for the foreseeable future (barring some catastrophic event affecting economic, energy, electrical, and communications systems), many subpopulations that use information intensively (e.g., students, academics, library patrons, white collar workers) will be using some sort of portal information appliance.
Tom Peters
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Because nearly all digital libraries are tied to bricks-and-mortar institutions, the funding base tends to be quite localized.
Tom Peters