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To sell is above all to master the art and science of listening.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Master
Masters
Listening
Science
Art
Sell
Sells

More quotes by Tom Peters

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Success requires a persistent misreading of the odds.
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The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.
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Portability of lots of information should not be underestimated.
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Champions are pioneers, and pioneers get shot at. The companies that get the most from champions, therefore, are those that have rich support network so their pioneers will flourish. This point is so important it's hard to overstress. No support systems, no champions. No champions, no innovations.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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Don't settle for less than is possible.
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Reward excellent failures. Punish mediocre successes.
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The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.
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Business, life itself, is damned hard work if you wanna be good at it. Actually, that's precisely wrong. Business ceases to be work when you're chasing a dream that has engorged you. (Work should be more fun than fun - Noel Coward.) And if the passion isn't there. then biotech and plumbing will be equal drags.
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Now that gigabytes of accessible, malleable information can be carried in one's pocket, we probably will start to see some widespread shifts and trends in how and where people interact with digital documents.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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Because nearly all digital libraries are tied to bricks-and-mortar institutions, the funding base tends to be quite localized.
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...high end does not necessarily equal high price. It's a matter of attitude.
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Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
Tom Peters
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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Perception is all there is. If the customer think he's right, he's right.
Tom Peters