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To sell is above all to master the art and science of listening.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Master
Masters
Listening
Science
Art
Sell
Sells

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An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
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The principal reason, invariably, most successful giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact, the worse things get, typically, the more they dig in their heels and defend yesterday's turf.
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I'm fundamentally not interested in the Fortune 500 companies - in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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Effective listening is a professional achievement-achieved only through hard work.
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I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
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There is no such thing as an insignificant improvement.
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If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.
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If silly things were not done, intelligent things would never happen.
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Every collection reflects the ideas andvalues and interests of the individual or group who developed the collection.
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You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
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Books were rare,expensive, time-consuming to create and copy, and difficult to transport. That is why collections ofprint-based books developed around centers of religious belief, learning, and wealth. It was cheaper andeasier for people to come to the collection than for the collection, or parts of the collection, to go to thepeople.
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Hire attitude train skills.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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I am my clients. I am defined by who I do business with.
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I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.
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