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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Think
Astronaut
Thinking
Teamwork
People
Pilots
Soldiers
Divas
Soldier
Sprinters
Train
Astronauts
Necessary
Surgeons
Business
Golfers

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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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But there's no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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Perception is all there is. If the customer think he's right, he's right.
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Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.
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People of all demographic categories and geographic regions will access a good digital library.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Good managers have a bias for action.
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The trouble with much of the advice business gets today about the need to be more vigorously creative is that its advocates often fail to distinguish between creativity and innovation. Creativity is thinking up new things. Innovation is doing new things... The shortage is of innovators.
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Integrity may be about little things as much or more than big ones.
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A passive approach to professional growth will leave you by the wayside.
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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Leaders do stuff that matters.
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Excellent firms don't believe in excellence - only in constant improvement and constant change.
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The company's most urgent task is to learn to welcome, beg for, demand - innovation from everyone.
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Give a lot, expect a lot, and if you don't get it, prune.
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If no one is pissed-off with you then you are dead but just haven't figured it out yet.
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You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
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