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The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Aspect
Fact
Stun
Success
Cleverness
Business
Winners
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Norm
Better
Winner
Every
Tiny
Touch
More quotes by Tom Peters
Power lies in the details, and the tenacious pursuit of such hidden levers can pay off enormously. While you don't want to get a reputation as a prissy worrywart, worrying about the details in private is important. You may think you are the world's greatest speaker, but if the auditorium's sound system is singing static - well, forget it.
Tom Peters
There is no such thing as an insignificant improvement.
Tom Peters
If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
Tom Peters
Hire disrespectful people.
Tom Peters
Winston Churchill said that appetite was the most important thing about education. Leadership guru Warren Bennis says he wants to be remembered as 'curious to the end.' David Ogilvy contends that the greatest ad copywriters are marked by an insatiable curiosity 'about every subject under the sun.'
Tom Peters
I found myself declaiming, full flower, for an hour on the utmost importance and urgency of Blogging, telling him in no uncertain terms that, especially in a high-end niche business, Blogging is the premier way to have intimate conversations with his Clients. Funny thing, I believe it!
Tom Peters
Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
Tom Peters
The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.
Tom Peters
If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.
Tom Peters
The principal reason, invariably, most successful giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact, the worse things get, typically, the more they dig in their heels and defend yesterday's turf.
Tom Peters
Effective listening is a professional achievement-achieved only through hard work.
Tom Peters
I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.
Tom Peters
The world has not just turned upside down. It is turning in every which way at an accelerating pace.
Tom Peters
I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
Tom Peters
Perception is all there is. If the customer think he's right, he's right.
Tom Peters
People of all demographic categories and geographic regions will access a good digital library.
Tom Peters
Success requires a persistent misreading of the odds.
Tom Peters
They say plan it. I say do it.
Tom Peters
Organizations exist to serve. Period. Leaders live to serve. Period.
Tom Peters
We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.
Tom Peters
