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The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Every
Tiny
Touch
Aspect
Fact
Stun
Success
Cleverness
Business
Winners
Facts
Norm
Better
Winner

More quotes by Tom Peters

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Musing on the phrase 'waste of time.' So much more complex than it appears. Many 'wastes of time' small talk, daydreaming are imperatives.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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Are you placing enough interesting, freakish, long shot, weirdo bets?
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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There are few things that will take you further in life, than your ability to make a good presentation.
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The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we' they think 'team'.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
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If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.
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Change is not so much about being the first one to embrace a new idea, but being the first to forget an old one
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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Quite simply, no matter how hard you try, no matter how open you are, you'll end up surrounded by yes people. It's hard not to believe people who are repeating your own ideas. Resist the temptation.
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Inspiring visions rarely (I'm tempted to say never) include numbers.
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It's this simple: You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You. Except this: Start today. Or else.
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I am confident that for the foreseeable future (barring some catastrophic event affecting economic, energy, electrical, and communications systems), many subpopulations that use information intensively (e.g., students, academics, library patrons, white collar workers) will be using some sort of portal information appliance.
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You can't think your way out of a box you've got to act.
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