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Reward excellent failures. Punish mediocre successes.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Excellent
Rewards
Punish
Successes
Mediocre
Failures
Reward

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I am my clients. I am defined by who I do business with.
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Change is not so much about being the first one to embrace a new idea, but being the first to forget an old one
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Had Twitter been invented earlier, my books would have been shorter.
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Champions are pioneers, and pioneers get shot at. The companies that get the most from champions, therefore, are those that have rich support network so their pioneers will flourish. This point is so important it's hard to overstress. No support systems, no champions. No champions, no innovations.
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It doesn't matter what product or service you're offering there is unlimited ability to improve the quality of anything.
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Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!
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Creating in all employees the awareness that their best efforts are essential and that they will share in the rewards of the company's success.
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Perception is all there is. If the customer think he's right, he's right.
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Hire for attitude. Train for skill... More
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MP3 players and flash memory devices are good for data storage and playback of music and digital talking books, but they offer little or nothing in the way of visual presentation of information and communication.
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You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
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What you decide not to do is probably more important that what you decide to do.
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All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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The unthinkable is thinkable. No: likely.
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.
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If silly things were not done, intelligent things would never happen.
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