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Have you thanked a front-line employee for carrying around a great attitude ... today?
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Great
Employee
Fronts
Front
Line
Attitude
Lines
Around
Thanked
Today
Carrying
More quotes by Tom Peters
Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
Tom Peters
Take someone NEW AND WEIRD to lunch today
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Leaders do stuff that matters.
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One potential long-term problem with many current digital libraries is that they grew out of and aresupported by bricks-and-mortar libraries. Although there is nothing inherently wrong with that arrangement, inreality it creates a potentially dangerous situation that I call the other digital divide.
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does. Having tried this for several months, however, I can report from the trenches that, for me, immersive listening is as intellectually challenging, stimulating, and rewarding as immersive reading.
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The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we' they think 'team'.
Tom Peters
Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
Tom Peters
Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.
Tom Peters
Steve Jobs is perhaps the most competitive human being I have ever met in my life, and yet I would argue one of the most artistic human beings I have ever met in my life. You can trash the movies all you want, but they do have an artistic component. And yet brutal competition knows no peers when it comes to Hollywood.
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Companies have got to learn to eat change for breakfast.
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A passive approach to professional growth will leave you by the wayside.
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.
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Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median - it's in the differences that occur throughout a population.
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I'm fundamentally not interested in the Fortune 500 companies - in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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...high end does not necessarily equal high price. It's a matter of attitude.
Tom Peters
To sell is above all to master the art and science of listening.
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Hire for attitude. Train for skill... More
Tom Peters
What you decide not to do is probably more important that what you decide to do.
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Community organizing is all about building grassroots support. It's about identifying the people around you with whom you can create a common, passionate cause. And it's about ignoring the conventional wisdom of company politics and instead playing the game by very different rules.
Tom Peters
