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Have you thanked a front-line employee for carrying around a great attitude ... today?
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Line
Attitude
Lines
Around
Thanked
Today
Carrying
Great
Employee
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More quotes by Tom Peters
Transforming leadership, [is defined as] leadership that builds on man's need for meaning, leadership that creates institutional purpose ... he is the value-shaper, the exemplar, the maker of meanings ... he is the true artist, the true pathfinder.
Tom Peters
Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
Tom Peters
To sell is above all to master the art and science of listening.
Tom Peters
An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.
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To grasp organizational life as it is, read novels (!) .... It is my fervent belief that we will never design rational processes that overcome such irregularities-don't bother telling that to a consultant. Hence, we should embrace the real, nonrational, nonlinear world with vigor and glee-and develop enterprise and career strategies accordingl
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
Tom Peters
Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.
Tom Peters
Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
Tom Peters
Every collection reflects the ideas andvalues and interests of the individual or group who developed the collection.
Tom Peters
One potential long-term problem with many current digital libraries is that they grew out of and aresupported by bricks-and-mortar libraries. Although there is nothing inherently wrong with that arrangement, inreality it creates a potentially dangerous situation that I call the other digital divide.
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
Tom Peters
Inspiring visions rarely (I'm tempted to say never) include numbers.
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Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
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It doesn't matter what product or service you're offering there is unlimited ability to improve the quality of anything.
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It's this simple: You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You. Except this: Start today. Or else.
Tom Peters
The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.
Tom Peters
I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
Tom Peters
The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
Tom Peters
But there's no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
Tom Peters
Stellar teams are invariably made up of quirky individuals who typically rub each other raw, but they figure out - with the spiritual help of a gifted leader - how to be their peculiar selves and how to win championships as a team...at the same time.
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