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Have you thanked a front-line employee for carrying around a great attitude ... today?

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Line
Attitude
Lines
Around
Thanked
Today
Carrying
Great
Employee
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More quotes by Tom Peters

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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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I found myself declaiming, full flower, for an hour on the utmost importance and urgency of Blogging, telling him in no uncertain terms that, especially in a high-end niche business, Blogging is the premier way to have intimate conversations with his Clients. Funny thing, I believe it!
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Reward excellent failures. Punish mediocre successes.
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Give a lot, expect a lot, and if you don't get it, prune.
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Creating in all employees the awareness that their best efforts are essential and that they will share in the rewards of the company's success.
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When it comes to e-book playback devices and software, I have always thought that the emphasis on ergonomic concerns as a tipping point for the end-user population was misplaced.
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As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.
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Only pissed-off people change the world.
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The principal reason, invariably, most successful giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact, the worse things get, typically, the more they dig in their heels and defend yesterday's turf.
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Are you placing enough interesting, freakish, long shot, weirdo bets?
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The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.
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Inspiring visions rarely (I'm tempted to say never) include numbers.
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Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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I don't want the 35-year-olds in my audience to think of me as as 'pops' giving the kind of advice that only 65-year-olds can understand.
Tom Peters
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Perception is all there is. If the customer think he's right, he's right.
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.
Tom Peters