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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Pursuit
Constant
Seen
Support
Managerial
Change
Unequivocal
Must
Urgency
Every
Testing
Improvement
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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The drive for control, or the perception thereof, is truly the strongest force in human nature.
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Take someone NEW AND WEIRD to lunch today
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...high end does not necessarily equal high price. It's a matter of attitude.
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But there's no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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Hire disrespectful people.
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You can't live life without an eraser.
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You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!
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The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
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