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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Listen
Race
Moving
Ever
Intently
Competitors
Respond
Faster

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Quite simply, no matter how hard you try, no matter how open you are, you'll end up surrounded by yes people. It's hard not to believe people who are repeating your own ideas. Resist the temptation.
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Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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Musing on the phrase 'waste of time.' So much more complex than it appears. Many 'wastes of time' small talk, daydreaming are imperatives.
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Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait.
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Effective listening is a professional achievement-achieved only through hard work.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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Design is so critical it should be on the agenda of every meeting in every single department.
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One size NEVER fits all. One size fits one. Period
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...high end does not necessarily equal high price. It's a matter of attitude.
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Good managers have a bias for action.
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Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas.
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The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.
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There are few things that will take you further in life, than your ability to make a good presentation.
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I found myself declaiming, full flower, for an hour on the utmost importance and urgency of Blogging, telling him in no uncertain terms that, especially in a high-end niche business, Blogging is the premier way to have intimate conversations with his Clients. Funny thing, I believe it!
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A passive approach to professional growth will leave you by the wayside.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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Reward excellent failures. Punish mediocre successes.
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Forget loyalty. Or at least loyalty to one's corporation. Try loyalty to your Rolodex-your network-instead.
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