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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Humans
Customers
Time
Particular
World
Help
Moment
Helping
Moments
Remember
Customer
Human
Entrepreneur

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We're going to see leadership emerge as the most important element of business - the attribute that is highest in demand and shortest in supply.
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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You can't think your way out of a box you've got to act.
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I want the public as well as libraries and schools to enjoy unlimited access to public-domain books. This means no charges for these kind of texts themselves.
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For me, reading is reading.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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Collections of books and other documents, either printed or electronic, are a form of congregation.
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Business, life itself, is damned hard work if you wanna be good at it. Actually, that's precisely wrong. Business ceases to be work when you're chasing a dream that has engorged you. (Work should be more fun than fun - Noel Coward.) And if the passion isn't there. then biotech and plumbing will be equal drags.
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If no one is pissed-off with you then you are dead but just haven't figured it out yet.
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There are few things that will take you further in life, than your ability to make a good presentation.
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.
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What gets measured gets done.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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If silly things were not done, intelligent things would never happen.
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Forget loyalty. Or at least loyalty to one's corporation. Try loyalty to your Rolodex-your network-instead.
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There's nobody in the world that wouldn't change places with the Americans. The economy is phenomenally large, the entrepreneurial class is very alive and very well, the universities, despite budget problems, still turn out something like 90 percent of the refereed academic and technical articles in the world. There's a lot on everybody's agenda.
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Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.
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The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.
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Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I've been good at.
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