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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
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Baltimore
Maryland
Human
Entrepreneur
Humans
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More quotes by Tom Peters
The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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Perception is all there is. If the customer think he's right, he's right.
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.
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As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.
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The best leaders... almost without exception and at every level, are master users of stories and symbols.
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Hire attitude train skills.
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I think it's wonderful to save the world, but you need to be part of the world, too.
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Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.
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Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.
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What you decide not to do is probably more important that what you decide to do.
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I don't want the 35-year-olds in my audience to think of me as as 'pops' giving the kind of advice that only 65-year-olds can understand.
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Give a lot, expect a lot, and if you don't get it, prune.
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Send 10-TEN!!-people flowers. Today. As Thank yous for good things small-or even large-done in the last two weeks.
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Progress is mostly the product of rogues.
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An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.
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For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce.
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One potential long-term problem with many current digital libraries is that they grew out of and aresupported by bricks-and-mortar libraries. Although there is nothing inherently wrong with that arrangement, inreality it creates a potentially dangerous situation that I call the other digital divide.
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