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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Remember
Customer
Human
Entrepreneur
Humans
Customers
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Particular
World
Help
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Helping
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More quotes by Tom Peters
Swipe from the best, then adapt.
Tom Peters
Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median - it's in the differences that occur throughout a population.
Tom Peters
Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
Tom Peters
Screw-ups are the mark of excellence.
Tom Peters
Quite simply, no matter how hard you try, no matter how open you are, you'll end up surrounded by yes people. It's hard not to believe people who are repeating your own ideas. Resist the temptation.
Tom Peters
Steve Jobs is perhaps the most competitive human being I have ever met in my life, and yet I would argue one of the most artistic human beings I have ever met in my life. You can trash the movies all you want, but they do have an artistic component. And yet brutal competition knows no peers when it comes to Hollywood.
Tom Peters
You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
Tom Peters
The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.
Tom Peters
The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.
Tom Peters
In today's economy there are no experts, no 'best and brightest' with all the answers. It's up to each one of us. The only way to screw up is to not try anything.
Tom Peters
Organizations exist to serve. Period. Leaders live to serve. Period.
Tom Peters
Lists simplify, clarify, edify.
Tom Peters
Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.
Tom Peters
What you decide not to do is probably more important that what you decide to do.
Tom Peters
Creating in all employees the awareness that their best efforts are essential and that they will share in the rewards of the company's success.
Tom Peters
I am my clients. I am defined by who I do business with.
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The thing that keeps a business ahead of the competition is excellence in execution.
Tom Peters
And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!
Tom Peters
In the great city of San Francisco, where I used to live, at 2 in the morning every other Victorian house has somebody who is writing the great American novel. And the city is not loaded with James Joyces or Virginia Woolfs. But entrepreneurship is about distorted views of reality.
Tom Peters
Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
Tom Peters
