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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Moment
Helping
Moments
Remember
Customer
Human
Entrepreneur
Humans
Customers
Time
Particular
World
Help

More quotes by Tom Peters

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Your calendar never lies. All we have is our time. The way we spend our time is our priorities, is our strategy. Your calendar knows what you really care about. Do you?
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I think it's wonderful to save the world, but you need to be part of the world, too.
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As far as I'm concerned, the first business leader who was able to establish a cult of personality around his tenure was Lee Iacocca.
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The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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A little (or more) boat burning would do many enterprises a world of good.
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Swipe from the best, then adapt.
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The world has not just turned upside down. It is turning in every which way at an accelerating pace.
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Have you thanked a front-line employee for carrying around a great attitude ... today?
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Leaders do stuff that matters.
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I found myself declaiming, full flower, for an hour on the utmost importance and urgency of Blogging, telling him in no uncertain terms that, especially in a high-end niche business, Blogging is the premier way to have intimate conversations with his Clients. Funny thing, I believe it!
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Make an extensive table of project 'deliverables'. Label one column 'as requested'. Create another column labeled 'could be'. Make each 'could be' wild and woolly!
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
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OPPORTUNITY is not knocking. It is pounding on your door.
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OLD: Be No.1 or No.2 in Your Market. NEW: Find a Niche, Create Something New.
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What gets measured gets done.
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Stellar teams are invariably made up of quirky individuals who typically rub each other raw, but they figure out - with the spiritual help of a gifted leader - how to be their peculiar selves and how to win championships as a team...at the same time.
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What you decide not to do is probably more important that what you decide to do.
Tom Peters