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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

Tom Peters

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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Moment
Helping
Moments
Remember
Customer
Human
Entrepreneur
Humans
Customers
Time
Particular
World
Help

More quotes by Tom Peters

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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
Tom Peters
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Had Twitter been invented earlier, my books would have been shorter.
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Screw-ups are the mark of excellence.
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I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.
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To sell is above all to master the art and science of listening.
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Ready, fire, aim. Do it! Make it happen! Action counts. No one ever sat their way to success.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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The best leaders... almost without exception and at every level, are master users of stories and symbols.
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Stellar teams are invariably made up of quirky individuals who typically rub each other raw, but they figure out - with the spiritual help of a gifted leader - how to be their peculiar selves and how to win championships as a team...at the same time.
Tom Peters
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I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.
Tom Peters
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A vibrant, rich, growing corpus of public-domain books is a vital public good - similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
Tom Peters
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Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
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Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
Tom Peters
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Books were rare,expensive, time-consuming to create and copy, and difficult to transport. That is why collections ofprint-based books developed around centers of religious belief, learning, and wealth. It was cheaper andeasier for people to come to the collection than for the collection, or parts of the collection, to go to thepeople.
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Test fast, fail fast, adjust fast.
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Stop being conned by the old mantra that says, 'Leaders are cool, managers are dweebs.' Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
Tom Peters
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Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me, Inc. To be in business today, our most important job is to be head marketer for the brand called You.
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They say plan it. I say do it.
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Hire attitude train skills.
Tom Peters
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For me, reading is reading.
Tom Peters