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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Remember
Customer
Human
Entrepreneur
Humans
Customers
Time
Particular
World
Help
Moment
Helping
Moments
More quotes by Tom Peters
Good managers have a bias for action.
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Design is so critical it should be on the agenda of every meeting in every single department.
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The selfish leader will attempt to lead others for their own gain and for the detriment of others.
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If not excellence, what? If not excellence now, when?
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When it comes to e-book playback devices and software, I have always thought that the emphasis on ergonomic concerns as a tipping point for the end-user population was misplaced.
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The company's most urgent task is to learn to welcome, beg for, demand - innovation from everyone.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.
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You can't live life without an eraser.
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Obviously, despite hard work and heroic efforts, many dreams don't come true. But if we don't dare to dream and then throw muscle, heart, and soul into making the dream come true, then WoW Projects-and all of the emotional, intellectual, spiritual, and financial riches that they bring will surely NOT be our lot in life!
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I am my clients. I am defined by who I do business with.
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does. Having tried this for several months, however, I can report from the trenches that, for me, immersive listening is as intellectually challenging, stimulating, and rewarding as immersive reading.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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Effective listening is a professional achievement-achieved only through hard work.
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We are all Michaelangelos.
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Formula for success: Underpromise and overachieve.
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MP3 players and flash memory devices are good for data storage and playback of music and digital talking books, but they offer little or nothing in the way of visual presentation of information and communication.
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Forget loyalty. Or at least loyalty to one's corporation. Try loyalty to your Rolodex-your network-instead.
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Steve Jobs is perhaps the most competitive human being I have ever met in my life, and yet I would argue one of the most artistic human beings I have ever met in my life. You can trash the movies all you want, but they do have an artistic component. And yet brutal competition knows no peers when it comes to Hollywood.
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...high end does not necessarily equal high price. It's a matter of attitude.
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