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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
Tom Peters
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Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Moment
Helping
Moments
Remember
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Human
Entrepreneur
Humans
Customers
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Particular
World
Help
More quotes by Tom Peters
The drive for control, or the perception thereof, is truly the strongest force in human nature.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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Who, precisely, are your Dreamers? Are their Dreams in Technicolor? Do you allow their most Outrageous Dreams to be seen in public?
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Hire for attitude. Train for skill... More
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Swipe from the best, then adapt.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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The principal reason, invariably, most successful giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact, the worse things get, typically, the more they dig in their heels and defend yesterday's turf.
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Digital ink technology holds substantial promise in terms of legibility, portability, and power consumption, but I am less confident about the communication aspect.
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An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait.
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The common wisdom is that ... managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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Forget loyalty. Or at least loyalty to one's corporation. Try loyalty to your Rolodex-your network-instead.
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Send 10-TEN!!-people flowers. Today. As Thank yous for good things small-or even large-done in the last two weeks.
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Don't let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it -- with bazookas as well as sniper's rifles.
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The unthinkable is thinkable. No: likely.
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Screw-ups are the mark of excellence.
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Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.
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If not excellence, what? If not excellence now, when?
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Perception is all there is. If the customer think he's right, he's right.
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In the great city of San Francisco, where I used to live, at 2 in the morning every other Victorian house has somebody who is writing the great American novel. And the city is not loaded with James Joyces or Virginia Woolfs. But entrepreneurship is about distorted views of reality.
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
Tom Peters
