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Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.
Tom Peters
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Tom Peters
Age: 81
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Remember
Customer
Human
Entrepreneur
Humans
Customers
Time
Particular
World
Help
Moment
Helping
Moments
More quotes by Tom Peters
MP3 players and flash memory devices are good for data storage and playback of music and digital talking books, but they offer little or nothing in the way of visual presentation of information and communication.
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Ready, fire, aim. Do it! Make it happen! Action counts. No one ever sat their way to success.
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An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait.
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To sell is above all to master the art and science of listening.
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Leadership is about tapping the wellsprings of human motivation - and about fundamental relations with one's fellows.
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Books were rare,expensive, time-consuming to create and copy, and difficult to transport. That is why collections ofprint-based books developed around centers of religious belief, learning, and wealth. It was cheaper andeasier for people to come to the collection than for the collection, or parts of the collection, to go to thepeople.
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Every collection reflects the ideas andvalues and interests of the individual or group who developed the collection.
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They say plan it. I say do it.
Tom Peters
Hire attitude train skills.
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Don't settle for less than is possible.
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Are you placing enough interesting, freakish, long shot, weirdo bets?
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There are few things that will take you further in life, than your ability to make a good presentation.
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The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we' they think 'team'.
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The trouble with much of the advice business gets today about the need to be more vigorously creative is that its advocates often fail to distinguish between creativity and innovation. Creativity is thinking up new things. Innovation is doing new things... The shortage is of innovators.
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I don't want the 35-year-olds in my audience to think of me as as 'pops' giving the kind of advice that only 65-year-olds can understand.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!
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The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.
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Send 10-TEN!!-people flowers. Today. As Thank yous for good things small-or even large-done in the last two weeks.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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Design is so critical it should be on the agenda of every meeting in every single department.
Tom Peters