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Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
Tom Peters
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Tom Peters
Age: 81
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Details
Devil
Promptly
Answer
Dots
General
Send
Answers
Entrepreneur
Forget
Phones
Never
Cross
Crosses
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Creating in all employees the awareness that their best efforts are essential and that they will share in the rewards of the company's success.
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One size NEVER fits all. One size fits one. Period
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If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.
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If not excellence, what? If not excellence now, when?
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I want the public as well as libraries and schools to enjoy unlimited access to public-domain books. This means no charges for these kind of texts themselves.
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You can't live life without an eraser.
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What you decide not to do is probably more important that what you decide to do.
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Musing on the phrase 'waste of time.' So much more complex than it appears. Many 'wastes of time' small talk, daydreaming are imperatives.
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Leadership is about tapping the wellsprings of human motivation - and about fundamental relations with one's fellows.
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I am confident that for the foreseeable future (barring some catastrophic event affecting economic, energy, electrical, and communications systems), many subpopulations that use information intensively (e.g., students, academics, library patrons, white collar workers) will be using some sort of portal information appliance.
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Digital content and electronic networks have changed the basic environmental conditionsin which documents are created, distributed, and used.
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If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science.
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Progress is mostly the product of rogues.
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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I would not be surprised to see interesting new forms of expression and literary genres develop as the e-book movement matures.
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The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.
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Had Twitter been invented earlier, my books would have been shorter.
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There is no such thing as an insignificant improvement.
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