Quote

Who comes first? Don't be silly, says King Hal it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

Tom Peters

Change background

T
T
T

Change font

TAGS & TOPICS

Tom Peters
Age: 82
Born: 1942
Born: November 7
Businessperson
Economist
Writer
Baltimore
Maryland
Comes
Employee
Firsts
Customers
First
Silly
Must
King
Dear
Watson
Kings
Elementary
Says
Genuinely
Business
Employees

More quotes by Tom Peters

Image
In today's economy there are no experts, no 'best and brightest' with all the answers. It's up to each one of us. The only way to screw up is to not try anything.
Tom Peters
Image
It's this simple: You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You. Except this: Start today. Or else.
Tom Peters
Image
Progress is mostly the product of rogues.
Tom Peters
Image
Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
Tom Peters
Image
Excellent firms don't believe in excellence - only in constant improvement and constant change.
Tom Peters
Image
Give a lot, expect a lot, and if you don't get it, prune.
Tom Peters
Image
Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.
Tom Peters
Image
The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.
Tom Peters
Image
The selfish leader will attempt to lead others for their own gain and for the detriment of others.
Tom Peters
Image
You can't live life without an eraser.
Tom Peters
Image
Are you placing enough interesting, freakish, long shot, weirdo bets?
Tom Peters
Image
Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me, Inc. To be in business today, our most important job is to be head marketer for the brand called You.
Tom Peters
Image
If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.
Tom Peters
Image
Make an extensive table of project 'deliverables'. Label one column 'as requested'. Create another column labeled 'could be'. Make each 'could be' wild and woolly!
Tom Peters
Image
The world has not just turned upside down. It is turning in every which way at an accelerating pace.
Tom Peters
Image
Ready, fire, aim. Do it! Make it happen! Action counts. No one ever sat their way to success.
Tom Peters
Image
Champions are pioneers, and pioneers get shot at. The companies that get the most from champions, therefore, are those that have rich support network so their pioneers will flourish. This point is so important it's hard to overstress. No support systems, no champions. No champions, no innovations.
Tom Peters
Image
If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
Tom Peters
Image
The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
Tom Peters
Image
You can't think your way out of a box you've got to act.
Tom Peters